Before you write
The installer will not run
Right-click the downloaded file, choose Properties, and tick Unblock if it is shown. If Windows SmartScreen appears, click More info, then Run anyway. The installer is digitally signed by us.
My serial number is refused
Paste it exactly as emailed, including the dashes. It never contains the letters I or O or the digits 0 or 1. If it says the serial is in use on another computer, send us the serial below and we will reset it.
A .pub file looks different
Publisher files are converted on import and some effects, fonts or WordArt may be simplified. Attach the file below and we will look at what changed.
I lost my serial or installer
Re-download at layoutpub.com/download with your serial. Lost the serial too? Send this form from the email you used at purchase.
I want a refund
Within 30 days of purchase, just ask. Choose "Billing, receipt or refund" above and include the purchase email. Refunds take 5 to 10 business days to reach your card.